For Companies, off-shoring has become increasingly important. While it played a pioneering role in the creation of a cost advantage in the early years, nowadays it has, following large economic and digital trends, become mainstream, and generally forms an integral part of operating models, in particular in the area of back-office operations (BPO) and application development and maintenance (AO). With the stakes and benefits on the rise, so too however do the risks. Outsourcing transformations are moving more into primary processes of organisations, elevating the investments required to setup and transition organisations, and similarly increasing the costs involved for managing outsourced functions. Because of this trend, offshore outsourcing has converged to even more business critical functions, making performance indicators such as speed and quality of service more important, with higher stakes at risk if outsourcing models fail.
The Global Connect team has accompanied offshoring activities of many different companies – from small businesses to Multi-Nationals. We know the challenges and are able to provide individual and comprehensive offshore consulting to our customers. This allows our customers to dramatically reduce their costs without sacrificing quality or flexibility
Global Connect offers more than just Offshoring Consulting. For many customers, we take care of the entire Governance & Operational management. We call this the FTOT (Fixed Tenure Operate & Transfer)
Global Connect manages the in Life Operational Management through our proprietary FTOT (Fixed Tenure Operate & Transfer) Model. In this model we agree on SLA’s to be achieved and deploy our management at the Vendor site. The operational management is for a fixed tenure and we agree with you the Operational and Productivity targets to be met at the end of the term. It is a highly successful model.
Global Connect found that in order to maximize the benefits from outsourcing, companies should follow a blended approach, which combines clear-cut strategy setting and operational management with ‘soft factors’ that guide the transition and ensure the highest quality standards are embedded within the operating model. The approach – which Global Connect has dubbed the Sourcing Phase Model – is based on three key phases and seven fundamental end-to-end activities to guarantee off shoring success.
At Global Connect, our Outsourcing Advisory Services offering covers both IT and business process outsourcing. Our comprehensive approach means we can support development, operating model design, business case negotiation, transition management and program governance. In addition, to covering all steps in the process, our team includes deep subject matter expertise in all outsourcing services.
Our task is to help organizations make the right decisions about when and what to outsource and then to help execute these decisions effectively; assessing and selecting the right supplier, and making the most of commercial and operational benefits whilst minimizing risks and timescales. Our Methodology consists of six structured steps to succeeding in outsourcing service efficiency. Our proven model allows us to deliver outsourcing services contracts successfully and consistently..